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Customer Service Excellence for Clear Building Management

Customer Service Excellence for Clear Building Management
October 9, 2016 Leah Bradley

Clear Building Management has been awarded the prestigious Customer Service Excellence award by the Cabinet Office.

Congratulations to V Formation client, Clear Building Management, who received the award in recognition of the property management company’s high levels of customer care following a rigorous assessment process.

CSE_V_CMYKClear Building Management, which supports leaseholders, tenants and Resident Management Company directors across the North and Midlands, is the first managing agent to receive the accreditation, cementing the firm’s ongoing commitment to delivering exceptional standards of customer satisfaction.

Commenting on the achievement, Ian Hollins, Director at Clear Building Management said:

“We are absolutely delighted to receive recognition from the Cabinet Office for our service standards and to set the bar high for the property management industry, which historically has had a poor reputation in this area.

“We are always focused on the quality and transparency of our property management services and being recognised for that with the Customer Service Excellence accolade is an achievement the whole team can be proud of.”

Co-director, Peter McCabe added:

“The Hallmark will reinforce the confidence that our existing clients already have in us and will also help to reassure leaseholders, tenants and RMC directors who are looking to appoint a property manager they can trust.”

The Customer Service Excellence standard tests in great depth those areas that research has indicated are a priority for customers, with particular focus on delivery, timeliness, information, professionalism and staff attitude.  There is also emphasis placed on developing customer insight, understanding the user’s experience and robust measurement of service satisfaction.

For more information on the Customer Service Excellence award please see: http://www.customerserviceexcellence.uk.com.

V Formation works with Clear Building Management to provide online and offline PR and content. We assist them in the generation and delivery of high quality, targeted and regular content for their website, PR, social media and other external communications, ensuring they are communicating effectively with their audience and increasing traffic to their website.